YOUR ORDER

Ordering on our website should be easy. Should you encounter any difficulties, please do not hesitate to get in touch as we will be able to help. We are thorough in making sure that our descriptions and photographs represent our products accurately. Some of our items are handmade and unique and so there could be variations in the colour, texture, size and pattern. If you are looking at individual or handmade items, we ask you to expect this. We will aim to send out your parcel the day after we receive your order and so you can expect to receive it within 7 days of placing your order, subject to stock availability. At busy times, this could take a little longer. If for any reason the goods are not available, a full refund will immediately be issued and you will be informed. Banking practices will usually mean that your card should be credited within a few days. Your items will be delivered to the delivery address specified in the order and a signature will be required. The price shown next to the item on the website includes VAT but is exclusive of delivery charges. Delivery charges will be added. Payments accepted with Visa, Visa Debit, Master card, Maestro and PayPal.

Delivery

Our delivery charges are variable and will be shown prior to you committing to your purchase. We will send our goods worldwide.

RETURNS

We want you to be happy with your purchase. In the event that you are not or if you change your mind, in the first instance, please get in touch by phone or email to inform us. Goods must then be returned at your expense within a week of delivery. The items must be returned in their original condition and in the original packaging. We strongly advise goods are returned by registered post, as we cannot refund items we do not receive back.

RETURNS FOR DAMAGED ITEMS

When you receive your delivery, we ask that the goods be checked and that you notify BE by phone (on 0161 439 9393) or email within 3 workings days of its arrival if the goods are damaged or you find they do not comply with the description. Should you not do this, the goods will be deemed ‘accepted’. If we consider the return to be reasonable, we will issue a return authorisation code and you can get on and send it back for either a full refund (to the value of the purchase plus your postage charges) or a replacement plus your return postage.

JEWELLERY RETURNS

For hygiene reasons we cannot refund or exchange the purchase of earrings. All jewellery returned must be in its original packaging with tags attached and be in an unworn condition. We will not refund goods that have been worn, or not in their original packaging or show obvious signs of abuse. Please make sure that items are adequately protected & packaged and marked ‘Fragile’ – we suggest bubble wrap or jiffy type envelopes. We also suggest sending items ‘Recorded Delivery’ as we cannot accept responsibility for items not received by us. This service affords protection by offering insurance cover.